Remember when I had the drive-thru window shut in my face (not once, but twice!) back in January?
The issue continues to ripple on. In April, it was the subject of Laurel Papworth's presentation at the RMIT Communicator of the Year event in...
That's right, Steak 'n Shake has gone down under. Laurel has an excellent presentation on why companies need to be aware of social media and how it can impact public relations for their companies. Be sure to check out the slide show on her blog.
Two days ago, I was doing a search and spotted the Diversity, Inc. article and the video featured as an ad on the search page. And just yesterday, a friend sent me a screen shot of his email page showing the same:
Over at Disaboom, they're sharing my two-part series that takes a look at the solutions for drive-thru access:
Two Milkshakes, Please--Discrimination at the Drive-Through
Two Milkshakes, Please--Discrimination at the Drive-Through Part Two
Ironically, this morning I saw a Steak 'n Shake commercial that featured Steak 'n Shake employees pulling customer feedback suggestions out of a jar-- and it wasn't captioned.
As for me, I'm still waiting to hear back from the Steak 'n Shake corporation to see if they plan to turn this drive-thru issue around and make it accessible for their customers. Many people have assumed that I've filed a lawsuit and I have not. I want to work out an accessible solution. Can you imagine the fantastic PR that would result if Steak 'n Shake would take the steps toward welcoming their customers with access?
Steak 'n Shake, are you listening?