My friend Lisa works at Jewel Food Stores as a cashier. She was born profoundly deaf but was able to benefit from hearing aids while growing up. Two years ago, her ability to use her hearing aids suddenly stopped and she obtained a cochlear implant. She is slowly learning to use the phone again but the majority of her communication understanding comes via lipreading/speechreading.
She started at Jewel bagging groceries and within a short time, she was promoted to cashier. She wears a nameplate that lets customers know that they must face her when speaking.
One day, she had a tall customer with white hair who looked remarkably like Cruella, the mean lady from 101 Dalmations. The customer asked for cash back in the amount of just a dollar. "I thought that was odd," said Lisa. "Usually people ask for ten or twenty dollar amounts."
As she finished ringing up the sale, the customer looked at Lisa and demanded her book of stamps.
Lisa apologized for missing her request, explaining that she was deaf and didn't hear her.
"Then why are you working here?" the customer said loudly.
Lisa stared at her in shock, but quickly recovered.
"Excuse me, lady!" she shot back. "That's discrimination! I worked my way up and I deserve this job!"
After "Cruella" took off, the customer behind her remarked, "I can't believe there are still some people like that!"
Needless to say, "Cruella" no longer gets in Lisa's line when she does her weekly shopping.