tag:blogger.com,1999:blog-30969977.post8249112307781985788..comments2023-08-23T00:51:06.852-07:00Comments on A Deaf Mom Shares Her World: Steak and Shake Denies ServiceKaren Putzhttp://www.blogger.com/profile/09098620301550608119noreply@blogger.comBlogger223125tag:blogger.com,1999:blog-30969977.post-79225827965619685712010-01-07T19:56:29.362-08:002010-01-07T19:56:29.362-08:00Get a life lady get off your lazy ass and go insid...Get a life lady get off your lazy ass and go inside dont whine about not getting service you showed him your hearing add so you must be able to hear some.I agree you held up his line and wasted his time that doesnt mean he needs to be fired and you deserve free food.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-24334099532415487902009-12-28T00:58:25.839-08:002009-12-28T00:58:25.839-08:00I work for this company. These people do not get t...I work for this company. These people do not get the best applicants and the employer doesn't have a clue about trying to be an employer of choice at all. It is a pretty cut-throat outfit...<br /><br />The food is good and some of the people you work with are decent people; however corporate level management treats their employees awful. Little autonomy is allowed at the store level as the Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-1820400504261050962009-11-02T15:06:48.909-08:002009-11-02T15:06:48.909-08:00OMG, I'm almost in tears. I have never had som...OMG, I'm almost in tears. I have never had someone go to the extent of this person, but I receive the same attitudes believe me. I am so glad that you took a firm stand. Sometimes I feel like I should wear my hair pulled back, and carry my last audiogram, just for verification. I can't help that I had perfect hearing for 29 yrs, and I don't "Sound" like they expect. Good forCurlyHue (L.J. Miles)https://www.blogger.com/profile/18286226908976309386noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-62969547247334383012009-02-26T15:10:00.000-08:002009-02-26T15:10:00.000-08:00to anonymous, sounds like you need to give up a fe...to anonymous, sounds like you need to give up a few of your many jobs first you work with handicaped people then you are a manager then a manager in training then an enterpentor. find one thing to do then maybe you can understand things you have already read and commented on. and stop playing nice to get ppl to read your comments then say something stupied. PRICKAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-91883966167732839752009-02-17T20:46:00.000-08:002009-02-17T20:46:00.000-08:00I'm just curious about how you knew what he was sa...I'm just curious about how you knew what he was saying if your deafAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-87496882300668358502009-02-03T14:55:00.000-08:002009-02-03T14:55:00.000-08:00As a worker at Steak n Shake. I do the drive thru ...As a worker at Steak n Shake. I do the drive thru all the time. I have never came through with this problem. I am hearing impaired myself and everytime a deaf person comes through my drive i sign to them the best i can. I want to keep my costumers happy at the same time get them out of the store as quickly as possible. I'm sorry for what that man did to you and i agree with you i would be callingAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-60596524275580552822009-01-17T10:44:00.000-08:002009-01-17T10:44:00.000-08:00Oh an at my last store we had a deaf guy come thru...Oh an at my last store we had a deaf guy come thru the drive-thru once a week and we served him every time no problem...he would sit at the menu board for a minute and write down his order and then pull up and give us the piece of paper, that is definitely not a company policy I promise!Samhttps://www.blogger.com/profile/05072474292198299048noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-78403828767396788602009-01-17T10:42:00.000-08:002009-01-17T10:42:00.000-08:00I am a manager at Steak n Shake, and the fact that...I am a manager at Steak n Shake, and the fact that this happened is appaling to me. If this ever happened in my store that employee would no longer be working for me, and you would be recieving at the very least a complimentary meal. I just cannot believe they did that. I really am sorry, I hope it wasn't a store anywhere near mine!Samhttps://www.blogger.com/profile/05072474292198299048noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-90499612517825617182009-01-01T08:33:00.000-08:002009-01-01T08:33:00.000-08:00Sad to hear, but I bet this happens alot to you, T...Sad to hear, but I bet this happens alot to you, The employee is way out of line and needs to be fired. Instead of asking for the managers name, you should have requested to speak with the manager face to face. I think you could have solved your problem.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-78697672348635149702008-12-11T11:11:00.000-08:002008-12-11T11:11:00.000-08:00HEY LADY MAYBE INSTEAD OF SPENDING ALL THAT TIME T...HEY LADY MAYBE INSTEAD OF SPENDING ALL THAT TIME TRYING TO EXPLAIN TO THE MAN WHAT YOU WANTED, MAYBE YOU SHOULD HAVE JUST GONE IN AND ORDERED. THAT IS WHAT WOULD HAVE MADE THE MOST SENSE. I JUST DON'T UNDERSTAND WHAT IS WRONG WITH THE PEOPLE IN THIS COUNTRY, THEY THINK THAT BECAUSE THERE IS A DISABILITIES ACT IN PLACE, THAT THEY CAN TRY AND PULL RANK ON EVERYONE WHERE EVER THEY GO. AS FOR YOUR Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-75609783774654678272008-11-28T19:03:00.000-08:002008-11-28T19:03:00.000-08:00Has Steak 'n Shake came through with any proactive...Has Steak 'n Shake came through with any proactive actions yet? I am a public relations student and I feel that they should have already taken actions to better serve customers with disabilities. The Order Assist is a great and inexpensive program that could have already been implemented in Steak 'n Shakes across the country!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-22055800635549459052008-11-19T09:29:00.000-08:002008-11-19T09:29:00.000-08:00Well what happened? Did you tell management?Well what happened? Did you tell management?insiyahbadrihttps://www.blogger.com/profile/02749672502324109470noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-85310821620603857482008-10-30T12:25:00.000-07:002008-10-30T12:25:00.000-07:00to the MIT in springfield....those notes on the dr...to the MIT in springfield....those notes on the drive thru menu board were not put into effect until AFTER this woman's incident!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-9796944500568358542008-10-29T16:06:00.000-07:002008-10-29T16:06:00.000-07:00yeah thats bad, but thats one steak n shake out of...yeah thats bad, but thats one steak n shake out of how many thousand, you ppl who say you will never go to the store again because she happened to have a prick at the window are nothing more than pricks yourselves. I am sorry for this ladies trouble but come on ppl.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-69194973955007398662008-10-07T21:54:00.000-07:002008-10-07T21:54:00.000-07:00Karen, as a current manager in training, I would h...Karen, as a current manager in training, I would have to apologize for what happened, although this is most likely an entirely different location and has basically nothing to do with me.<BR/><BR/>I work at a franchised Steak n Shake in Springfield, IL, mainly doing Drive-thru. ON OUR MENU BOARD, mind you, it says that customers with hearing impairments can go ahead and pull up to the window for Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-31009897275117119482008-10-02T22:30:00.000-07:002008-10-02T22:30:00.000-07:00Karen, I really hate this happened to you. I also ...Karen, I really hate this happened to you. I also hate the fact that some of the bloggers here are so ignorant. You have just as much right to use the drive thru as anyone else. Even people who have perfect hearing have trouble at the drive-thru, but that was no excuse for his behavior. I searched Steak and Shake to see the nearest location to me, as I heard the food was good. But since I read Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-28956439582198250572008-09-18T13:03:00.000-07:002008-09-18T13:03:00.000-07:00my name is stephanie and i am a trainer at steak n...my name is stephanie and i am a trainer at steak n shake in bourbonnais, illinois. i would like to apologize on behalf of the store in bolingbrook. that behavior was completely unacceptable! there have been several times, that i remember, where a guest has passed the speaker box and pulled straight to the window. and each time they still get the same greeting from me "welcome to steak n shake!! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-70401458354588306382008-08-22T13:15:00.000-07:002008-08-22T13:15:00.000-07:00I had been there before with McDonalds in Federal ...I had been there before with McDonalds in Federal Way, WA - across street from a Mall. Lots of deaf people frequent that area. One lunch time back in 1999, I was denied being serviced and told me to pull over. I filed a complaint with management team and they discplined the worker (possibly fired) because she broke the procotol. I got few free meals.<BR/><BR/>One comment to make here... I Cathy Holthttps://www.blogger.com/profile/16250321634474973535noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-38444507215528997042008-08-21T09:10:00.000-07:002008-08-21T09:10:00.000-07:00Karen,I could not believe what I was reading!!!! T...Karen,<BR/>I could not believe what I was reading!!!! That is so uncalled for I would love to find out what eventually happened. I found your blog while looking for Steak and Shake coupons today LOL. I have a coupon blog and was looking for this for a friend!!The Consumer Queenhttps://www.blogger.com/profile/09431649700537733313noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-76924695068399283452008-08-15T17:54:00.000-07:002008-08-15T17:54:00.000-07:00Horrible. Karen that young man's actions were abso...Horrible. Karen that young man's actions were absolutely unacceptable. I hope you follow through with your complaint. Good lucklAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-7549403886760007992008-06-26T21:59:00.000-07:002008-06-26T21:59:00.000-07:00next time just go in and order.next time just go in and order.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-19945653072167816252008-06-26T12:11:00.000-07:002008-06-26T12:11:00.000-07:00GET OUT OF THE CAR AND GO INSIDEGET OUT OF THE CAR AND GO INSIDEAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-69307662911297331082008-06-20T21:48:00.000-07:002008-06-20T21:48:00.000-07:00Karen,I feel for your situation and of course this...Karen,<BR/>I feel for your situation and of course this could have and should have been handled more appropriately.I would like to point out that you spoke several times about the ADA and reasonable accomadation. You even threatened the associate with this.I have nothing against folks with disabilities and even agree that certain accomadations need to be made but consider this.Would it have not Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-14713572662384384532008-06-20T19:04:00.000-07:002008-06-20T19:04:00.000-07:00I'm Hearing Impaired Too, but mytake is a little d...I'm Hearing Impaired Too, but my<BR/>take is a little different than yours.<BR/><BR/>The last thing I want is special<BR/>treatment, law or no law.<BR/><BR/>I would park the car and walk in<BR/>and give my order.<BR/><BR/>Because you had no problem communicating at the window , he saw no reason why you couldn't do<BR/>it over the speaker and neither<BR/>can I.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-35690429164628035352008-05-25T08:13:00.000-07:002008-05-25T08:13:00.000-07:00Karen, I do regret that this situation happened...Karen,<BR/> I do regret that this situation happened to you. There have been many misjudgements of character here in my branch of service also. I have encountered many unsuccessful people in the food industry. I personally apologize for anything that was done for you and hope that our company does everything that you hope to get from them. I hope that you will find heart and be able to visit Anonymousnoreply@blogger.com