tag:blogger.com,1999:blog-30969977.post648485617158497563..comments2023-08-23T00:51:06.852-07:00Comments on A Deaf Mom Shares Her World: Steak 'n Shake Customer Says That I Owe an ApologyKaren Putzhttp://www.blogger.com/profile/09098620301550608119noreply@blogger.comBlogger40125tag:blogger.com,1999:blog-30969977.post-42602728621214037502008-02-14T15:38:00.000-08:002008-02-14T15:38:00.000-08:00Karen,As if he weren't treating you badly enough a...Karen,<BR/><BR/>As if he weren't treating you badly enough already, that manager put the icing on the cake (and his foot farther into his mouth, as I see it) by threatening to call the cops. Absolutely incredible!<BR/><BR/>Perhaps your anonymous commenter's aunt wouldn't take things quite so personally if she didn't give her so much "corrective" feedback. Maybe she should try putting herself inAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-75799703103255020882008-01-30T11:48:00.000-08:002008-01-30T11:48:00.000-08:00Hope everybody saw and clicked on "Jim" a few post...Hope everybody saw and clicked on "Jim" a few posts above me. This guy's an investor. I liked what he said so go read it if you haven't.<BR/><BR/>Karen, best of luck with your meeting. Should be a slam dunk!<BR/>DTAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-12670938724488419762008-01-30T11:28:00.000-08:002008-01-30T11:28:00.000-08:00The ignorance of some people is amazing. Thank yo...The ignorance of some people is amazing. Thank you Karen for taking a stand on this, and just ignore the people out there who choose to turn this around. All the sane, rational people out there know that what went on was wrong on so many levels. I spent my college years working at a coffee shop, as well as at a restaurant, and we were told that customer service always comes first (even Loudest Momhttps://www.blogger.com/profile/10343661791647770742noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-37912089684901296042008-01-30T07:18:00.000-08:002008-01-30T07:18:00.000-08:00You do not need to apologize to anyone for asserti...You do not need to apologize to anyone for asserting your civil rights. Title III of the ADA requires places of public accommodation, like restaurants, to provide equal service to individuals who are deaf and hard of hearing. This includes providing access to the drive-thru window. In addition, by the threatening to call the police, Steak and Shake may have violated another provision of the Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-60187920298016779402008-01-30T06:33:00.000-08:002008-01-30T06:33:00.000-08:00You said that very well and he is the one who owes...You said that very well and he is the one who owes you an apology, not you! It's still no excuse for him to do a such thing. Oh my, I don't agree with the manager and it'd make me mad.Deb Ann and Hannahhttps://www.blogger.com/profile/16848684699934748571noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-92184616753111710872008-01-30T01:36:00.000-08:002008-01-30T01:36:00.000-08:00This is all so very interesting. I feel very fort...This is all so very interesting. I feel very fortunate in that I have never (in my opinion) received any overt discrimination. <BR/><BR/>But then it got me thinking - I actually avoid situations like this by parking and walking into the fast food shop and order that way because I just know how difficult it is to use the speaker thingies! <BR/><BR/>But it's not just fast food places - there areSamhttps://www.blogger.com/profile/04773481719981401980noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-25219754926219083252008-01-29T23:03:00.000-08:002008-01-29T23:03:00.000-08:00Am following this with interest. Like many others,...Am following this with interest. <BR/>Like many others, I'm on your side. <BR/><BR/>I hope you get that lifetime of free shakes ;)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-57928453792486389302008-01-29T20:38:00.000-08:002008-01-29T20:38:00.000-08:00A comment from an investor. A Strategy guy:Being S...A comment from an investor. <A HREF="http://jreynolds.typepad.com/jr/2008/01/why-you-cant-af.html" REL="nofollow">A Strategy guy:Being Stupid </A> "Being a fan of Steak 'n Shake (and a stock holder) I was intrigued."Anonymoushttps://www.blogger.com/profile/12636656959074070720noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-86775079457147701512008-01-29T19:52:00.000-08:002008-01-29T19:52:00.000-08:00Karen, excuse me for laughing but I was thinking t...Karen, excuse me for laughing but I was thinking that this manager was just looking down his nose and commenced a power trip. Ooopsie for him; there was no turning back for this scum-bag. Heck, he could have, in the time it took dealing with you, served 14 Karens with a milk shake!<BR/><BR/>Say, what do you say to checking to see if this guy's at the window tomorrow and if he is, drive up to the Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-40747906110614967092008-01-29T19:29:00.000-08:002008-01-29T19:29:00.000-08:00Hey Karen, Not sure if you'll actually read my c...Hey Karen, Not sure if you'll actually read my comment, but you rock! It's that simple. <BR/><BR/>You know what? Even though Steak and Shake denied you service big time, and you should get free shakes for a lifetime. <BR/><BR/> You can also stand up, and teach Steak and Shake at the same time....there's a lot of drive thru windows here in NJ that has "If you are hearing impaired or visually Cyborg Queenhttps://www.blogger.com/profile/12911773950696381882noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-45323234850529776912008-01-29T18:54:00.000-08:002008-01-29T18:54:00.000-08:00I have added things to my order at the window many...I have added things to my order at the window many times. If things ca be ADDED, then orders can be TAKEN. Were you rude? NO! Was Mr. Manager? YES! I wear a pin that says,"Plesae speak clearly I'm hearing impaired" at work and many people have trouble believing it as I manage very well. Then I explain I really AM, see my hearing aids? And they become apologetic. THAT is normal. Not Carolhttps://www.blogger.com/profile/07047009380102911866noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-6111654265604043912008-01-29T18:01:00.000-08:002008-01-29T18:01:00.000-08:00Most of disabled people are hypersensitiveMost of disabled people are hypersensitiveAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-87840774271412065052008-01-29T17:34:00.000-08:002008-01-29T17:34:00.000-08:00Karen:I continue to follow this saga with great in...Karen:<BR/><BR/>I continue to follow this saga with great interest and admiration. It's amazing the kind of response you have been getting and I see the whole thing snowballing, probably to the faceless corporation's dismay.<BR/><BR/>The manager apparently thought you were "small potatoes" and that his tussle with you wouldn't amount to anything.<BR/><BR/>It goes to show others who are thinking Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-32500443627204885342008-01-29T17:03:00.000-08:002008-01-29T17:03:00.000-08:00And to all of the rest of you, thank you for your ...And to all of the rest of you, thank you for your support.Karen Putzhttps://www.blogger.com/profile/09098620301550608119noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-47360197594802826782008-01-29T17:02:00.000-08:002008-01-29T17:02:00.000-08:00Ridor,Thanks for the support. Media has already p...Ridor,<BR/>Thanks for the support. Media has already picked up on it. Today, it was on the radio up in Wisconsin and in several local newspapers. It will be in the Joliet Herald on Sunday.Karen Putzhttps://www.blogger.com/profile/09098620301550608119noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-31379531717528604812008-01-29T17:01:00.001-08:002008-01-29T17:01:00.001-08:00My picture on the piano? Henry, you're a dear. Ho...My picture on the piano? Henry, you're a dear. How about you fly out to my town, we grab some shakes and go for a ride?Karen Putzhttps://www.blogger.com/profile/09098620301550608119noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-40319886333414431202008-01-29T17:01:00.000-08:002008-01-29T17:01:00.000-08:00Karen, You are doing a great job educating the ign...Karen, You are doing a great job educating the ignorant people about what was really happening. Of course, it is very logical that "it takes two people" to make things worst. However, it takes one person to start the problem which was the manager's who refused to order through the window in the first place. <BR/><BR/>Yesterday, I was discussing in my blog about an incident I ran into in a storeAnonymoushttps://www.blogger.com/profile/12636656959074070720noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-50734416465756514162008-01-29T16:57:00.000-08:002008-01-29T16:57:00.000-08:00Your picture is on the piano, Karen, and it will r...Your picture is on the piano, Karen, and it will remain there for a long time to come.<BR/><BR/>I have to agree with the comments about anonymous posters. Evidently their belief in their own arguments is so weak that they cannot muster the courage to affix their names. It's nothing but gutlessness.<BR/><BR/>Keep on keeping on!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-79719289008304017992008-01-29T16:47:00.000-08:002008-01-29T16:47:00.000-08:00My impressions is that anon commenter is incredibl...My impressions is that anon commenter is incredibly paternalistic and professes a sterotypical view on disabled people as confused or incapable of rational thoughts. Comparing her deaf aunt to Karen, sorry, no dice. <BR/><BR/>Karen is far from that assumption. I can see she is an independent and well rounded Deaf adult and obviously capable of making logical thoughts for herself. Read her blogs. drmzzhttps://www.blogger.com/profile/00494918938276567340noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-59498647070143984912008-01-29T15:55:00.000-08:002008-01-29T15:55:00.000-08:00My daughter is deaf. I cannot begin to count the ...My daughter is deaf. I cannot begin to count the ways she is discriminated against DAILY, and how many times people don't realize how they are treating her is wrong. It is almost like people go out of their way to not be accommodating. <BR/><BR/>The comment made about how you should apologize enrages me. No way. Under no circumstances should you apologize. He was wrong plain and simple. ItTriciahttps://www.blogger.com/profile/10715187918892679058noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-42262486151156550912008-01-29T15:47:00.000-08:002008-01-29T15:47:00.000-08:00"Do Unto Others As You Would Have Others Do Unto Y..."Do Unto Others As You Would Have Others Do Unto You" is my motto. . .<BR/><BR/>Mr. Manager made the choice. . .<BR/><BR/>Hang in there, Karen, and keep smiling! It makes people wonder what you are up to! <BR/><BR/>And the commenter needs to walk in your shoes, too.Lauriehttps://www.blogger.com/profile/02985952566947294158noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-33095331464014207182008-01-29T15:05:00.000-08:002008-01-29T15:05:00.000-08:00Karen, we do not see things on the same level but ...Karen, we do not see things on the same level but in this matter, I'm on your side.<BR/><BR/>Anyone who drives through at any fast food restaurant and could get what they wanted, Deaf people has the right to do that as well.<BR/><BR/>I highly recommend you to get the media involved to nail this manager.<BR/><BR/>Any fast food restaurants does not like the negative attention upon them all.<BR/><BRAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-8813954324351544492008-01-29T14:09:00.000-08:002008-01-29T14:09:00.000-08:00I stumbled upon this whole ordeal you are going th...I stumbled upon this whole ordeal you are going thru by way of a reeaally random series of leap frogs around the net - but however I hit the site... Whoa.<BR/><BR/>Thanks for sticking to your guns, thanks for handling this in such a determined and yet still gracefull manner. <BR/><BR/>Hearing difficulties run rampant in my family - running from the manually caused (dad was a helicopter pilot in Jennahttps://www.blogger.com/profile/06185436739526161223noreply@blogger.comtag:blogger.com,1999:blog-30969977.post-91449969158832832412008-01-29T13:38:00.000-08:002008-01-29T13:38:00.000-08:00I have slight hearing loss in my left ear, and my ...I have slight hearing loss in my left ear, and my right ear is a little better. My own family thinks I'm rude for asking them to repeat themselves, especially when they say things away from my direction. For example, if I'm walking behind my mom at the mall, she will say something to me, but I can't hear it. Then I'm "rude" for asking her (politely) to repeat herself.<BR/><BR/>I can't imagine Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30969977.post-38872861653060397612008-01-29T13:32:00.000-08:002008-01-29T13:32:00.000-08:00ANONYMOUS said: "You shouldn't let your world revo...ANONYMOUS said: "You shouldn't let your world revolve around this one incident."<BR/><BR/>Anonymous, apparently you have very little knowledge as to what people with disabilities encounter on a daily basis. If you think it's this "one incident" you are sorely mistaken. People with disabilities have to get through life dealing with a million "incidents" which is why people like Karen should be Anonymousnoreply@blogger.com